Upperlake Processing Services Call Center Agents Upperlake Processing Services Call Center Agents

Supporting the Habematolel Pomo of Upper Lake on its quest for self-reliance and self-determination.

We use high-performance technology and robust data services to provide full life cycle loan support for the Tribe's lending entities and their customers.

Who We Are

Working with the Tribe to serve borrowers

We are the call center services entity, supporting the online lending entities wholly owned by the Habematolel Pomo of Upper Lake. We provide customer verification, customer service, call center operations, and collections services.

The difference is the Tribe

Upper Lake Processing Services is wholly owned and operated by the Habematolel Pomo of Upper Lake Tribe. The Tribe, whose name means “the people of rock village,” is a federally recognized Native American tribe located in Northern California. The Tribe has existed in the Upper Lake area of California since time immemorial. It has survived extreme obstacles including a massacre by the United States Cavalry in 1850. To say the Tribe is dedicated to perseverance is an understatement

How We Support the Tribe

Customer Service

Our representatives are driven to do what they do knowing that their best work which supports the Tribe’s government and members. We are dedicated to providing the world-class support borrowers have come to expect.

Customer Verification

Our expertise allows us to contribute to the lending process by reducing risk for the Tribe’s lending entities with customer verification. We provide employment verification, ID verification, and bank account verification services.

Call Center

Our call center is powered by agent and manager expertise and the efficient integration of systems, allowing us to provide first-class call center services to the Tribe’s lending entities.

Collections

A specialized team within our call center provides collections services. We employ procedures and protocols optimized for maximizing repayment while staying compliant with the ever-changing landscape of regulation and fair lending practices.

How We Work

What role does ULPS play in the Habematolel Pomo of Upper Lake tribal lending process?

customer service agent

Customer
Support

We provide the world-class customer service our Tribe’s lending customers deserve.

customer verification

Ensure
Compliance

In the heavily regulated Tribal lending industry, compliance is very important. We ensure our business practices meet or exceed all applicable laws and regulations and industry compliance standards.

Customer
Experience

As the customer care and loan processing entity for the Habematolel Pomo of Upper Lake Tribal lending entities, we work diligently to ensure every customer receives the highest levels of service and attention they deserve.

Streamline
Operations

We are dedicated to helping the Tribe maximize revenue and minimize costs associated with their lending entities. We do this through streamlined and efficient operations that still provide best-in-class customer service.

Our mission is to support the Tribe.

We answer the call.

We provide loan processing, data, call center, and customer support services to Mountain Summit Financial, Uprova and more, who offer loans directly to customers. This ensures each customer gets the level of customer service they deserve.

Get in Touch

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